Popular Quotes From QBQ: A Book About Personal Responsibility



QBQ is all about making better choices in the moment by asking better questions…”The Question Behind The Question

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination.

This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.

17 Quotes From QBQ

“What has happened to personal responsibility? Why does it seem the only thing people know how to do anymore is point the finger elsewhere, blaming something or someone else for their problems, their feelings, their actions?”

“Accountable people look for solutions, not scapegoats. They blame no one—not even themselves. If a “self-critique” is warranted, they ask “What could I have done differently?” and “How can I learn from this experience?”

“The best thing we can do to get rid of victim thinking in our world is to get rid of it in ourselves.”

“Stress is a choice.”

“Taking action may seem risky, but doing nothing is a bigger risk!”

“In one form or another, we often hear, “It’s not my fault,” “It’s not my job,” or “It’s not my problem.”

“God, grant me the serenity to accept the people I cannot change, the courage to change the one I can, and the wisdom to know—it’s me!”

“Leaders are not problem solvers but problem givers.” They let others tackle the problem, design their own solutions, and take action. How else can people learn? How else can leaders serve?”

“Ownership: A commitment of the head, heart, and hands to fix the problem and never again affix the blame.”

“Focusing on what we don’t have is a waste of time and energy. To really make a difference, let’s instead focus our energy on succeeding within the box. Let’s ask the QBQ (Question Behind The Question) “How can I achieve with the resources I already have?”

“Let’s take care of the little things while they’re still little.”

“Does what we say about our organization while we’re at work match what we say at home? If it’s positive at work and negative a few hours later at home, we have a choice to make. Here’s an idea we should all consider: Believe or leave.”

“The definition of integrity is this: “Being what I say I am by acting in accordance with my words.”

“Learning is really about translating knowing what to do into doing what we know. It’s about changing.”

“No matter what our role, someone is watching and emulating our behavior. Modeling is the most powerful of all teachers. Who’s watching you?”

“Begin with “What” or “How” (not “Why,” “When,” or “Who”). Contain an “I” (not “they,” “them,” “we,” or “you”). Focus on action.”

“Leaders are not problem solvers but problem givers.” They let others tackle the problem, design their own solutions, and take action. How else can people learn?”


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