How To Get A Live Human When Calling Customer Service

Calling Customer Service

Calling Customer Service

Calling customer service can be one of the most frustrating events in someone’s day.

Sometimes all you have is a simple question and you don’t really have time hitting all the different prompts just to speak with someone

Or how about the worst one of all when you actually have some really complicated issue to explain and it takes you 20 minutes trying to explain it all only to find out you need to be transferred to someone ELSE and try to explain your situation all over again. Ugh! (Can you tell I went through this recently)

 

The fact is we all have busy lives  and none of us have time to play games with all the  automated machines.

 

Here’s Help

 

Thanks to www.gethuman.com we can streamline this process. 

  • Gethuman.com is a databse of 500 of the top companies, their phone numbers and how to get directly to a human! Yay!
  • They even provide wait times for many of the companies listed.

They have a really quick and minimal mobile version for smartphones:

 

 

 

Or they also have the classic more detailed version:

 

 

Hopefully this resource helps to speed things along a little the next time you need to contact customer service for anything.

Oh and by the way – once you do get your human on the line make sure to follow the recommendations below for the smoothest outcome

 

  • If you are calling for support on a particular product make sure you have all applicable numbers written down. For example, the Serial Number and Model number of the particular device or computer.
  • If you are calling for support for a computer product, make sure you’re next to the product in case you need to follow directions.
  • Have a piece of paper and pencil prepared in case instructions are given or additional contact information is given.
  • If you have Internet access try finding the answer to your question online before calling or e-mailing support. Many questions can be found online by simply googling your question.
  • Make sure you have at least 30 minutes of available time, not only for the wait but the time likely required to troubleshoot the issue.
  • If you believe the product in question is bad or needs to be replaced, have all purchase information available.
  • If you are planning on purchasing something or the support call is fee-based, have more than one credit card ready to be given over the phone.

Finally, once you’ve connected with support make sure to write down the support representatives name in case you need to get back in touch with him or her.

Customer Service

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